Flowers By Wendy – Terms & Conditions

Identity

Floral Designs By Wendy Symes is the trading name of Flowers By Wendy, based at Oakdene, Station Road,Stogumber, Taunton, Somerset TA4 3TQ

Copyrights and ownership

This website and its contents are owned by Wendy Symes. Use of this website or it’s contents including copying and storing images without prior permission for commercial purposes is prohibited.

Payment

Payments for orders through the website can be made through Pay Pal or using Visa, MasterCard, Delta, Visa Electron, Solo and Switch. Payment will be debited from your account by Pay Pal on placing the order. Alternatively we still accept good old-fashioned cheques made payable to Mrs Wendy Symes and can also accept orders and payment over the telephone on 01984 656843.

Delivery

Flowers And Goods By Post

Floral goods will be delivered as instructed by the customer, other product gifts will be dispatched within 2 working days of your order if the products are in stock. (Not including Bank holidays and weekends & Mainland UK) Should any of the products not be in stock, you will be advised of an approximate delivery date.
Once we dispatch any goods by post we cannot be liable for any delay by post and to this extent we will not enter into any compensation agreement due to the late delivery of any item.The correct address and postcode must be given with your order.

Same Day and Next Day Flowers Delivered Locally

Orders for same day flowers need to be ordered by 11.30 am
Orders for next day flowers need to be ordered by 10.30 pm

Orders will be done accordance with availability of flowers , substitute flowers will be used to the same value. Contact Wendy by phone or email to the availability if ordering the same day or day before . 

Returns Policy

Items can only be exchanged or refunded, in their original condition, within 7 days from delivery. Please repack the items in the original packaging. Please note, post and packaging costs are non-refundable and at your expense. In the event of the item being faulty, we will cover all costs for postage and either refund or exchange the goods. Please allow 7 days for your return or exchange to be processed.

Prices

Prices shown do not include delivery charges.
Postage and packing charges will be added at the checkout of £4.99
Wendy Symes reserves the right to change any advertised prices at any time.

Data Privacy

We abide by the requirements of the Data protection act 1998. Customer information is kept strictly confidential on secure encrypted servers. Wendy Symes does not retain credit card information and we never pass details to a third party.